REGISTER TO GET OUR PROMOTIONS DIRECTLY TO YOUR EMAIL ×

Terms & Conditions

 
 
Ordering

 

  • No minimum order is ever required by Ergonomics Direct.

  • All purchase orders must be issued by phone, on the website (www.ergonomicsdirect.com), or in writing through an Ergonomics Direct sales representative.

 

48-Hour Quick Ship Policy

 

  • In today’s high-stakes marketplace driven by top-notch technology, your office furniture solutions must be available quickly and reliably.

  • We ship orders within 48 business hours providing:

    • Customer is cleared for credit approval or payment has been approved

    • Orders are received during normal business hours of 9 a.m. – 5 p.m. PST Monday – Friday, excluding holidays.

    • The products ordered are in stock at the time of the order.

  • Non-shipment results due to acts of God are not covered under this guarantee.

  • All furniture items in the 48-Hour Quick Ship Policy can be shipped via FedEx. Please note that although our shipment methods include FedEx, your order will be shipped via the best method based on time and quantity.

  • If any item in your purchase order is not in stock, you will be notified. Upon notification, you will have the following options to choose from:

    • 1. Ship the items that are available now and back order the out of stock items. (Split-shipment)

    • 2. Hold the order until all items are in stock and then ship the entire order complete. (Hold and Consolidate)

    • 3. Ship the items that are available now and cancel the order for items not in stock.

  • Ergonomics Direct uses UPS Ground shipping, which may take 3-10 business days depending on where your company or residence is located.

  • There is minor assembly required for each chair. An adjustment and performance check should be done upon receipt of merchandise. If you find the merchandise defective after 30 days, we regret that we will not be able to accept return.

Local Pickup

 

  • Local pickup is available by appointment only from our Southern California warehouse or (subject to availability) from our corporate offices in Los Angeles, CA. Customers can pre-pay for select items and pick up directly from an Ergonomics Direct representative. Please email sales@ergonomicsdirect.com to schedule a pickup.

  • Orders paid for but not picked up within 7 calendar days of the date available for pickup are subject to a 20% restocking fee.

 

Return / Exchange Policy

 

  • If you are not satisfied with your merchandise or if you find that it is defective or damaged, you may return or exchange your item(s) within 30 days of your original purchase date from Ergonomics Direct with proof of purchase, subject to the below terms:

    • Within 30 days of your purchase, you must email sales@ergonomicsdirect.com to explain the issue at hand and the desired resolution. Please include “RSE Request” and your name in the header. Given the number of orders processed through Ergonomics Direct on a daily basis, we can only follow up on return and exchange requests through this protocol. Please include as much detail as possible, and if applicable, relevant photos.

    • An Ergonomics Direct representative will review your email and will proceed in accordance to the guidelines outlined in our Return / Exchange Policy.

    • If you order a brand new item and receive it in a condition short of brand new, we will provide you with the option to return your product for a full refund or exchange it. An Ergonomics Direct representative will send you a Return Authorization Ticket, and if applicable, we will ship your replacement item upon receipt of the returned item. In the instance of a refund, we will issue a full refund upon receipt of the returned item.

    • If you order a refurbished item, you are accepting that the product is not brand new but is free of material defects. Each of our Herman Miller chairs has been professionally refurbished and our team makes a best-faith effort to ensure that each chair is in excellent condition before selling it.

    • If you receive a refurbished chair that has a material defect, please send a photo of the problematic part and we will ship a replacement part from our warehouse within three business days of receiving your emailed picture(s). We will also send you a Return Authorization Ticket so that you can return the defective part to us when you receive the working replacement.

    • If you receive a refurbished chair that is missing a part, please send a photo of the full chair and note which part is missing, and we will ship a replacement part from our warehouse within three business days of receiving your email.

    • If you received a brand new or refurbished chair that is free of material defect, but upon receiving the item decide you not like or want the product, you can return it to Ergonomics Direct within 30 days of your original order. Merchandise must be returned in its original packaging and in re-saleable condition. You must return the merchandise freight prepaid to: Ergonomics Direct 8606 Darby Ave., Northridge, CA 91325. Such a return is subject to a 30% restocking fee, not including the cost allocated toward shipping and handling ($75 per chair). Upon receipt of the item(s), Ergonomics Direct will issue a partial refund: the original purchase price less $75 per chair for shipping and handling and the 30% restocking fee.

    • If you received a brand new or refurbished chair that is free of material defect, but upon receiving the item you would rather exchange it for a different item sold through Ergonomics Direct, you can process an exchange within 30 days of your original order. Merchandise must be returned in its original packaging and in re-saleable condition. You must return the merchandise freight prepaid to: Ergonomics Direct 8606 Darby Ave., Northridge, CA 91325. The customer will be responsible for paying for the shipping and handling costs associated with the exchange ($75 per chair), a 20% restocking fee (based on the initial purchase), and if applicable, the difference in price between the two chairs. Upon receipt of the returned item(s), an  Ergonomics Direct will contact the customer to process credit card payment and ship the replacement item out within three business days.

    • After 30 days,  Ergonomics Direct will replace defective or damaged parts and components subject to the guidelines within the  Ergonomics Direct Limited Warranty.

    • Material defects are defined as a major tear in mesh; a crack in the seat; or a significant component of the seat's functioning not working properly (e.g. the chair not going up and down). While we make a best-faith effort to sell refurbished chairs in outstanding condition both functionally and aesthetically, and employ a rigorous process to inspect and professionally refurbish each chair before it is sold to a customer, imperfections such as small scratches and scuffs, slightly faded armpads, dirty wheels, discoloration or dirt or minor snags in the mesh, slight cracks in the lumbar pad, slightly loose arms, slight play / looseness in the tilt, etc. are not considered material. If a customer wishes to replace a part not to his or her liking but is not materially damaged, we can send a replacement part if the customer sends back the original part and pays for shipping and handling. Such an exchange is subject to the the replacement item's availability. Please note that the warranty only covers items deemed material, as described above.

    • Damages caused by 3rd party shipping are not covered in this return policy. The customer will be responsible for any claims that need to be filed with the 3rd party carrier, including both Trucking and FedEx/UPS/USPS.

 

Limited Warranty

 

  • Ergonomics Direct warrants to the original purchaser all components of the product for ninety days after the original retail purchase date with the exception of upholstery, mesh, foam, gas cylinders, wood components, control mechanisms, and electronic components.

  • Ergonomics Direct warrants to the original purchase with proof of purchase that all parts will be free from material defects.

  • Customer’s own material is not warranted.

  • Warranty is limited to normal usage, not exceeding forty hours per week and 250 lb. weight.

  • The warranty is limited to replacement or repair of the damaged part and does not cover cost of transportation, shipping and/or labor.

  • The warranty does not include functional issues not deemed material as described in the Terms of Use, aesthetic damage, or problems caused by assembly or disassembly outside of the instructions provided by Ergonomics Direct or product negligence, misuse or modification.

  • Ergonomics Direct may request that you replace defective parts with new or reconditioned user-installable parts that Ergonomics Direct provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by  Ergonomics Direct, assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes  Ergonomics Direct’s property. Parts provided by  Ergonomics Direct in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. Any defective hardware piece must be received back into the warehouse before ANY refund will be issued. When sending a replacement part,  Ergonomics Direct is not responsible for the shipping costs associated with either sending the replacement part or returning the original defective part.  Ergonomics Direct is also not responsible for any labor costs associated with installing the replacement part.

  • There are no other warranties expressed or implied other than those specifically described.

  • Ergonomics Direct shall not be liable for consequential or incidental damages arising from any product defect.

 

New and Refurbished Chairs

 

  • All Herman Miller chairs sold through Ergonomics Direct and ErgonomicsDirect.com have been professionally refurbished and pass a 20-point inspection before being sold. Ergonomics Direct makes a best-faith effort to ensure that our refurbished Herman Miller chairs are in excellent condition before selling them to customers. Refurbished chairs are not brand new and may therefore have signs of wear, especially relative to a brand new item. Refurbished chairs are not brand new and may therefore have signs of wear, especially relative to a brand new item. The same goes for Herman Miller parts and accessories sold individually, as they are refurbished and not brand new. Some chairs include original parts; some including replacement parts. During the refurbishing process, we will not replace parts that are in excellent condition functionally, but have slight aesthetic imperfections, such as cracks on the edges of lumbar pads or discoloration on mesh that is in otherwise excellent condition functionally. Nevertheless, our team aims to offer refurbished chairs that are in outstanding condition both functionally and aesthetically. We encourage customers to let us know about any chair that slips through our quality control process, as we not only immediately remedy the situation when applicable, but appreciate the opportunity to find ways to improve upon our internal refurbishing guidelines.

  • All non-Herman Miller chairs sold through ErgonomicsDirect.com are brand new.

 

Legal

 

  • Ergonomics Direct may update or modify these Terms of Use at any time and without prior notice. For this reason, you should review these Terms and Conditions each time you purchase products from us. This Web Site and all its contents is protected under copyright by The Veloz Group, LLC with all rights reserved.